How We Work

Our values

Partnership and Engagement

  • We know nothing works without good engagement
  • We listen to the needs of our clients and partners
  • We work collaboratively to achieve mutually beneficial outcomes including partnering with relevant third parties where appropriate


  • We thrive by developing a deep understanding of issues and working creatively to find solutions
  • We apply world-class methodologies in a way that is appropriate for our clients
  • We vary our approach according to need


  • We are focussed on action, delivery and achieving outcomes for our clients
  • We are judged by our results and look to add value at every opportunity
  • We support our clients to achieve their goals


  • We do what we say we will do and we are honest in our feedback, even when things aren’t working
  • We are trusted advisors to our clients and to the wider business development community
  • We identify and propose the right intervention, even if that means we don’t win the business


“IMS’s broad skill sets mean they have been involved with upgrading our Innovation practices, implementing Visual Management across all departments, getting Lean thinking embedded in the factory and ensuring our Management Systems are agile. We don’t look at them as consultants, they have become part of the team.”

Craig Sloane, Operations Manager, Kiwicare

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